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Terms & Conditions

Refund Policy

Professional Services

Onfo Digitalways IT Services (P) Ltd. warrants that for thirty (30) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed in a proper and professional manner consistent with industry standards.

Otherwise, such Professional Services are provided by Onfo “as is”.

Once requested by you, we will charge your account or credit card the amount agreed upon under the executed contract, or as otherwise agreed upon by the parties.

If a project is delayed at the request of the client, due to the client’s internal processes, Onfo will not be responsible for any costs incurred by this delay, any fees or damages will stand with the client unless agreed in writing at the time or delay by the client.


Hardware, Software and Software maintenance and Support services 

Onfo does not offer any refund for hardware, software, maintenance and support services once agreed by the customer, annual fees which are passed, Onfo will charge your account or credit card the amount agreed upon under the executed agreement, or as otherwise agreed upon by the parties.  


Training and Services

Customer reservations which are canceled thirty (30) or more days before the start of the workshop will be refunded, in their entirety.

Customer reservations which are canceled fourteen to thirty (14-30) days from the beginning of the workshop, consultancy or training will be refunded, by fifty percent (50%) of the registration fee.

No refund is offered for any cancellations within two (2) weeks of the start of the workshop.


Cancellation Policy

Full refund will be made if you secede to cancel our services within 5 days of making the payment. 

If you choose to terminate our services after the initial 5 days then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 45 days of cancellation. 

Cancellation of any service renewal should be done 10 days prior to the start of next billing cycle. 

If cancellations are made after the start of the billing cycle then an amount equivalent to the working hours put into the project during that month will be billable, which the clients will be entitled to pay. 

If you signed up for our services, but did not make use of them then you are still entitled to pay us. 

Amount of refund will be credited in the account from which the payment was made within 45 days of service cancellation. 


Changes to Payment and Refund Policy

We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.

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